Shipping Delivery Policy

Thank you for choosing Litotees for your home decor needs. We are committed to providing you with the best shopping experience, including seamless shipping and timely delivery. This Shipping & Delivery Policy outlines the details of our shipping processes, delivery times, tracking options, and more. Please read this policy carefully to understand how we handle the shipment of your orders.

1. Order Processing

1.1 Order Confirmation

Once you place an order on Litotees, you will receive an order confirmation email containing the details of your purchase. Please review this information to ensure accuracy and contact us immediately if you notice any discrepancies.

1.2 Order Verification

To prevent fraud and protect our customers, we may conduct order verification processes. This may include contacting you to confirm your order details or requesting additional information. Your cooperation during this process is appreciated and helps us maintain a secure shopping environment.

1.3 Order Changes and Cancellations

Once an order is placed, changes and cancellations may be possible within a limited timeframe. Please contact our customer service team at [customer.service@litotees.com] as soon as possible if you need to modify or cancel your order. We will do our best to accommodate your request, but changes may not be possible once the order has entered the processing stage.

2. Shipping Methods and Rates

2.1 Shipping Zones

Litotees currently ships to [list of countries or regions]. Shipping rates and delivery times may vary based on your location. During the checkout process, you will be provided with shipping options and associated costs.

2.2 Shipping Partners

We partner with reputable shipping carriers to ensure the safe and reliable delivery of your orders. The choice of shipping carrier may depend on factors such as the destination, package size, and shipping speed. Common carriers we work with include [list of shipping carriers].

2.3 Shipping Rates

Shipping rates are calculated based on factors such as the shipping destination, package weight, and selected shipping method. You can view the shipping costs for your order during the checkout process before completing your purchase.

2.4 Free Shipping Promotions

Litotees may offer free shipping promotions under certain conditions, such as a minimum order value or specific product categories. Details of any ongoing free shipping promotions will be communicated on our website and in promotional materials.

3. Estimated Delivery Times

3.1 Standard Delivery Times

The estimated delivery times for standard shipping are 3 business months for domestic orders and for Custom Orders 5 months. Please note that these are general estimates, and actual delivery times may vary based on factors such as customs processing, local postal services, and unforeseen delays.

3.2 Expedited Delivery Options

For customers who require expedited shipping, Litotees offers [list of expedited shipping options]. Expedited delivery times are typically shorter than standard delivery times and are available at an additional cost.

3.3 Custom or Made-to-Order Items

Certain products on Litotees may be custom-made or made-to-order. In such cases, the estimated delivery times for these items will be clearly indicated on the product page. Please factor in the production time when considering the overall delivery time for your order.

4. Order Tracking

4.1 Order Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your shipment in real-time.

4.2 Tracking Options

Litotees provides multiple options for tracking your order. You can use the tracking number provided in your shipping confirmation email to track your order on our website or through the website of the shipping carrier. Additionally, you may opt to receive SMS or email notifications for real-time updates on your shipment.

5. International Shipping

5.1 Customs and Import Duties

For international orders, customs and import duties may be applicable, depending on the destination country's regulations. These charges are the responsibility of the recipient and are not included in the order total or shipping fees. Please check with your local customs office for information on potential duties and taxes.

5.2 International Shipping Restrictions

Litotees complies with international shipping regulations, and there may be certain products that cannot be shipped to specific countries due to legal restrictions. If your order is affected by such restrictions, our customer service team will notify you and provide assistance in finding suitable alternatives.

6. Delivery Issues and Resolution

6.1 Lost or Stolen Packages

In the unfortunate event that your package is lost or stolen, please contact our customer service team at [customer.service@litotees.com] immediately. We will work with the shipping carrier to initiate an investigation and, if necessary, assist you in filing a claim.

6.2 Address Inaccuracies

Litotees is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please ensure that your shipping address is accurate and complete during the checkout process. If you notice an error in your address, contact our customer service team as soon as possible for assistance.

7. Returns and Refunds

7.1 Return Policy

Once an order is confirmed, refunds will not be issued. We encourage customers to carefully review their orders before confirming to ensure accuracy and satisfaction. . Litotees is committed to ensuring customer satisfaction, and we provide guidelines for returning products that do not meet your expectations.

8. Force Majeure

Litotees is not liable for delays in shipping and delivery caused by circumstances beyond our control, such as natural disasters, inclement weather, customs delays, or other force majeure events. In such cases, we will make reasonable efforts to keep you informed about the status of your order.

9. Contact Information

If you have any questions, concerns, or need assistance regarding our Shipping & Delivery Policy, please contact our customer service team at [customer.service@litotees.com].

10. Policy Updates

Litotees reserves the right to update this Shipping & Delivery Policy as needed. Any changes to the policy will be communicated on our website, and the date of the last update will be revised accordingly.

Thank you for choosing Litotees. We appreciate your trust in us, and we are dedicated to ensuring a smooth and reliable shipping experience for all our customers.